At NectarHaze, we take great care in creating beautiful floral arrangements and delivering them fresh and on time. Customer satisfaction is our priority, and we aim to resolve any concerns promptly. Please read our refund policy below:

Order Cancellations

• Orders canceled at least 3 days before the scheduled delivery or pickup date are eligible for a full refund.
• Orders canceled 1–2 days before the delivery date are eligible for a 50% refund.
• Cancellations made less than 24 hours before delivery or pickup are non-refundable, as arrangements and materials will have already been prepared.

Product Quality Issues

• If you are not satisfied with the quality of the flowers or arrangement, please contact us within 24 hours of delivery.
• We may offer a replacement, partial refund, or store credit, depending on the issue and condition of the product upon delivery.

Incorrect or Incomplete Delivery Information

• If delivery cannot be completed due to incorrect address, recipient unavailability, or other client-provided issues, the order is non-refundable.
• However, we will make every effort to contact you and attempt redelivery (additional charges may apply).

Special Occasion or Custom Orders

• Orders for weddings, events, or customized arrangements require at least 5 days notice for cancellation to receive a 50% refund.
• Cancellations made less than 5 days before such events are non-refundable due to the preparation and special materials involved.

Non-Delivery Due to Our Error

• If the order is not delivered due to a mistake on our part, we will provide a full refund or immediate redelivery, based on your preference.

We’re here to ensure your floral experience is as fresh and joyful as our arrangements. For any concerns, please contact our customer support.

Thank you for choosing NectarHaze!